The exchange, return or right of withdrawal is accepted and effected under the following conditions:
The product must be returned for exchange without signs of use, without being washed or modified, in the same way as it was sold and accompanied by all the components, their invoice, labels, hygienic protector and bag.
According to Decree-Law no. 24/2014, of February 14, in the exchanges / returns made in the online store the customer has 14 days in a row, after receiving the order at the address chosen by the Client, in order to make it. If you choose to pick up your order at Caia's physical store, the 14 days start counting from the day you receive the notification, that your order is already ready to be picked up at the store.
The product should be shipped in its original packaging, with all its components present. Caia assumes no responsibility in case of loss or damage occurring when sending the returned product. The shipping costs associated with the exchange / return will be the responsibility of the customer.
If you want to proceed with the exchange / return, please contact us at firstname.lastname@example.org so we can resolve the situation as soon as possible.